Husky,FAQ
General Questions
Do I get free stock with my branded unit?
Yes! We work in partnership with many leading brands and are able to offer excellent free stock deals to help you off set the cost of the chiller. Click Here to see our latest special branded offers.
Is there a charge for delivery?
No, delivery is free! How long will delivery take? Delivery will be in 7-10 working days from point of payment (depending on stock levels) What time of day will delivery be? Delivery is between 9am and 5pm on the agreed date.
Do you deliver into my store?
Yes, our delivery trucks have specialist two man teams who will unload the unit, take it into your store, unwrap it and dispose of the packaging. If there is free stock with your purchase we will also deliver this into your store. (NB. You must have a space prepared on the agreed day of delivery)
What is the difference between a local and a remote compressor?
The term 'Local Compressor' implies that the workings of the multideck are kept within the unit. A 'Remote Compressor' implies that the workings are kept outside of the building taking the noise, heat and bulk out of the shop area leaving more space for storage and display. (These terms currently apply to multidecks only)
Do I get a discount for purchasing more than one unit / being a past customer?
We offer excellent deals as standard and so are unable to offer further discounts, however if you become a member of the Husky Priority Club, you will receive regular discounts and special offers unavailable to the general public. Click Here to Join!
What is the warranty like?
Unless stated at the time of sale, warranty is 1 year parts-only which may be extended to 5 years. We have a specialist service department with a dedicated phone number so, in the unlikely event of a problem, we can efficiently handle any of your queries.
What are the payment methods?
Payment must be received before the unit can be despatched. This can be done either by a credit or debit card on the website or over the telephone (NB we don't accept AMEX) or by cheque in the post. Our drivers are not insured to carry cash and so payment on delivery cannot be accepted.
Do you take the old unit away?
Owing to gases contained within refrigeration equipment, disposal of and unit has to be arranged through a specialist, licensed company. We recommend you call your local council or the Environmental Health Agency on 0845 933 311.
Do you want my reference number?
If you have previously dealt with us please have your postcode ready when calling in order to help us promptly look up your records.
After Sales Questions
Why is my chiller/freezer warm inside?
Is your condenser dirty or blocked? Switch the chiller/freezer off and see your user manual to locate the condenser. Clean it gently with a soft brush or hoover attachment. Once clean, Turn the unit on and give it up to half a day to return to the correct temperature. If after this time the chiller/freezer is still warm, see "How do I adjust the temperature?"
Why are my doors not closing properly?
Is the unit completely level? For the doors to close correctly this must be the case. Use a spirit level and adjust using the feet in the four corners at the base of the unit. If the unit has sliding doors, check that the door runs at the top and bottom of the door frame are clear of dirt build-up or obstructions and spray with a water repellent lubricant we recommend WD40
Why is there a gap in my doors?
(Hinged doors only) Part of the hinged door design incorporates a gap (about the width of a 1 pound coin) this prevents condensation on the inside of the glass doors and prevents the doors from jamming when closing.
How do I adjust the temperature?
As there are many different thermostat controls available on Husky units, please call the Husky Service Team to identify your model and help you. (See the Contact Us page)
My chiller is leaking water, what should I do?
If the thermostat is set too low, it can cause excess ice and water to develop, generally 3°C and above is sufficient to cool whatever you store in your chiller. Check that the thermostat is set correctly. (See: how do I adjust the temperature of my chiller)
My freezer is leaking water, what should I do?
If the thermostat is set too low, it can cause excess ice and water to develop, generally -18°C to -20°C is sufficient to store the contents of your freezer. Check that the thermostat is set correctly. (See: how do I adjust the temperature of my chiller)
How do I turn the interior light off in my chiller/freezer?
For single door upright chillers/freezers and double door upright chillers, the light switch is located behind the hinged header canopy. Please note: Upright glass door cabinets manufactered between January 2003 and October 2003 do not include light switches. Local-compressor open fronted multideck chillers have a light switch under the header canopy on the top right-hand side of the interior. Remote-compressor open fronted multidecks have light switches on the top left-hand side of the interior
Fuses are blowing when I run my chiller/freezer - what should I do? Ensure that your unit is plugged directly into the mains and not connected through a mains extension cable. (Using an extension cable can cause the contactor to fail in your chiller/freezer)
Why does my chiller smell?
No elements or materials in your chiller/freezer will cause bad odour. Check for spillage of the product(s) stored in the chiller/freezer eg. Milk, and clean thoroughly.
My light bulb has gone - where can I get a new one?
The light bulb is not covered by the warranty as it is a consumable item. However, Most DIY stores stock suitable light bulbs. Ask your DIY shop assistant the correct bulb type (see the following list to identify your chiller)
C5 (single door upright) Chiller = F36w / 33 COOL WHITE.
C8 (medium double door upright) Chiller = F18w / 33 COOL WHITE.
C10 (mega double door upright) Chiller = F30w / 33 COOL WHITE
Multideck (open fronted) Chiller = TBA
How can I arrange a visit from an engineer?
If none of the situations above are applicable to you, make sure you have your model type, serial number (this can be found on a metal plate - typically situated at the top-right of the interior of your Unit), and company details at hand. You will need to contact our service team to discuss your situation (See the Contact Us page)
How do I fit a water filter for my Husky Ice Machine?
1. Attach water inlet
2. Attach drain pipe. Note: drain pipe must run towards the ground - if it has to push the drainage water upwards at any point it will flow back into the unit and ice will not be produced.
3. Fit threaded nuts to water filter and tighten firmly
4. Fit inlet pipe (from step 1) to OUT on water filter
5. Fit line from tap water to IN on filter
6. Attach pipe to tap
